1. Pre sales consultation

Telephone service - the process in which customer service personnel and sales representatives provide consultation and clarification to customers over the phone.

Sales service - the tracking and contact process conducted by external sales personnel (including routine visits, understanding customer needs, providing detailed product information, providing product samples, providing preliminary product quotations, providing preliminary solution suggestions, etc.).

Technical services - the process of providing solutions by staff according to customer requirements (including feasibility studies, development of customer required solutions, adjustment and modification of solutions based on customer requirements, and confirmation of technical solutions).

Reception service - the process in which the company's reception guide guides customers to visit the company, deepening their impression of the products and the company.

2. In sales support

Technical services - various on-site installation services provided by technical installers to customers.

Sales service - the process of further communication between external sales personnel and customers after the contract is signed.

Reception service - the reception process for customers who have already signed contracts and need to visit the company again due to business needs, which further deepens the customer's impression of the product and the company.

3. After sales value-added

The service process carried out by after-sales service personnel

⊙ After sales telephone follow-up

⊙ After sales personnel visit

⊙ Notify customers of product updates

⊙ Customer satisfaction survey and follow-up

⊙ Implementation process for improving customer feedback

⊙ The process of solving difficult problems encountered by customers during the use of the product